Terms of transportation for Tromsø Taxi

The purpose of these terms and conditions is to describe the services you can purchase from Tromsø Taxi and explain the responsibility we take towards you as a customer, and what responsibility you have as a customer. The terms will also show the limitation of liability the taxi company has related to our services.

 

§ 1 Application of the terms of carriage

Terms of carriage for customers of Tromsø Taxi AS ("TT") is an agreement between TT/the taxi driver and the customer, where both parties have both obligations and rights. For all matters that are not regulated here, Norwegian law applies.

 

§ Section 2 Ordering a taxi

How to order

When ordering a taxi, the customer must provide relevant information that may be necessary for the execution of the assignment. Once you have booked a taxi, you will receive an SMS with a reference number. When a driver has accepted the trip and is on the way to you, you will receive a new SMS about which car is on the way. This SMS costs kr. 1, - which is charged to your mobile subscription. If you do not wish to receive SMS, please contact us and state this. If a specially equipped vehicle, extended seat capacity or special equipment (special transportation) is required, the customer must state this at the time of booking. Such bookings must be made by telephone or by sending us an e-mail. Cannot be booked in the Taxifix app. If the order concerns special needs (e.g. increased seat capacity) and it turns out that the actual need is reduced, remuneration and the like shall be charged to the customer in accordance with the order.

Cancellation

Cancellation of a pre-booked taxi must take place no later than 30 minutes before the agreed pick-up time, and no later than 2 hours before the agreed pick-up time at addresses with a delivery time exceeding 30 minutes. Directly booked taxis cannot be canceled, and the driver is entitled to demand payment of the applicable minimum price for the taxi's attendance.

An advance booking is considered to be a booking made 15 minutes before the pick-up time. Other bookings are considered direct bookings

Bombers

It is your responsibility to show up to the right car and so that the driver can easily find you. If you know that the location is difficult to find, you can state this when booking. Example: "The road is closed with a barrier from 08-11. I'm standing next to the barrier."

The confirmation message you receive from us states which car you should take, and you can check this yourself by looking for the license number on the roof sign and asking the driver if you are unsure. Drivers must be able to identify themselves so that the customer can check whether he or she has the right car. If you do not take the taxi you have been assigned, you will receive a "customer not met" remark. This applies even if you take another Tromsø Taxi vehicle. If you receive three such remarks, you risk being banned from the service. If you feel that you have been banned and would like to regain access, you can contact us and request this.

 

§ Section 3 Waiting time terms - pre-booking and direct booking

Direct booking

When the taxi arrives at the pick-up address, the meter starts at the current starting price. Reference is made to TT's current tariff table(Taksttabell Tromsø). The waiting rate is then calculated per minute until the customer arrives and the trip starts.

Pre-booking

In the case of pre-booking, the meter starts at the current starting price when the taxi receives the trip. If the taxi arrives at the pick-up address before the pre-booked pick-up time, the waiting rate will not start until the earlier of (i) the agreed pick-up time or (ii) the time the customer arrives and the trip starts. If the customer waits after the agreed pick-up time, the customer will be charged a waiting fee in accordance with the same principles as described for direct booking above.

When pre-booking for the arrival time of another means of transport (airplane, speedboat, bus, etc.), TT is not responsible for keeping track of the current means of transport's arrival time. Should the other means of transport have a delayed arrival, the customer will be charged a waiting fee according to the agreed pick-up time as described above.

 

§ Section 4 Minimum price and conditions for maximum price

The minimum price is the price the customer must pay in any case according to the applicable tariff table.

Maximum price is the guaranteed price given to the customer when ordering via app or phone.

The taximeter counts as normal. If the taximeter price is lower than the stated maximum price, the taximeter price is paid at the end of the trip. If the meter price is higher than the stated maximum price, the stated maximum price is paid.

The maximum price only applies from point A to point B, and not driving via multiple addresses.

If the taxi has to wait for more than 5 minutes at the pick-up address, the waiting charge will be added and the stated maximum price will cease to apply. As a customer, you are responsible for being ready when the taxi arrives for the maximum price to apply.

A valid maximum price requires that a sufficiently defined place of delivery is stated when the order is placed. If, for example, a city district is stated as the place of delivery, this is not considered sufficiently defined and the customer is not entitled to the stated maximum price. The trip will then be charged at the taximeter price.

The maximum price assumes that the trip does not include other extras, such as bicycles, parcel delivery, folding of seats, ferry or similar. Upon delivery at the airport, in addition to the maximum price, an airport fee of NOK. 20,- for Avinor. This fee accrues to Avinor in its entirety and is collected by the taxis in Tromsø.

The driver is not permitted to remove the maximum price due to obstacles for which the customer is not responsible. Examples of this are traffic jams, detours due to closed roads, etc.

 

§ Section 5 The taxi driver's right to reject trips

The taxi driver is not obliged to drive persons who, due to their condition, clothing, etc. in the opinion of the taxi driver, can be assumed to soil the taxi. The taxi driver is also not obliged to drive persons who appear visibly intoxicated, are presumed to be unable to pay for the trip, or who for other reasons are presumed to pose a danger to the driver.

 

§ Section 6 Performance of the assignment

The taxi driver is obliged to drive the shortest/fastest, legal route to the stated address, unless the customer requests otherwise. The customer must be informed if the ordinary route cannot be followed.

A journey that has begun shall normally be completed. However, the taxi driver may interrupt the trip if he experiences harassment, discrimination or other unacceptable behavior, considers that his own or others' safety is threatened, the taxi driver considers that there is a risk of damage to the car or if the taxi driver assumes that the customer cannot pay for the trip.

If a trip has to be interrupted due to a fault with the taxi, the taxi driver is obliged to provide a new taxi as soon as practically possible. The taxi driver is only entitled to payment for the service provided if the taxi driver can find another taxi within a reasonable time. If a new taxi is procured, the taxi driver may demand payment for what he has driven, less the new taxi's attendance fee. In other words, the customer shall not incur expenses in excess of what the trip would have cost without the interruption.

If a trip has to be interrupted due to circumstances beyond the taxi driver's control, e.g. weather, driving or road conditions, the taxi driver is entitled to full payment for the distance driven.

If the customer is unfortunate and soils the taxi (vomit, food and drink - spills, etc.), which causes the driver additional cleaning work, downtime and lost working hours as a result, the driver is entitled to claim compensation from the customer. The driver must be able to document the soiling in the form of photographs, and claims for compensation must be justified by the aforementioned additional work/downtime/lost working hours. In addition to this, the Customer is also liable to pay compensation for major losses, cf. section 10. TT's administration is the appeal body in the event of disagreements between customer and driver in such cases.

 

§ Section 7 Payment, exchange and receipt

TT's tariff regulations are used as the basis for the tariff calculation, unless otherwise agreed. The taxi driver is not obliged to accept cash payments in anything other than Norwegian banknotes and coins. TT also complies with the legislation applicable to payment at any given time, including the Act relating to the Central Bank of Norway and the Monetary System, etc. (Central Bank Act) and the Financial Contracts Act. TT's tariff regulations follow the Regulations on maximum prices for taxi driving ("Maximum Price Regulations"), which all taxi companies in Tromsø municipality are required to follow. The Maximum Price Regulations are regulated annually by the Competition Authority. This means that the driver is not allowed to charge surcharges for e.g. passing a toll ring, luggage, child seat/cushion or cash handling fees. When ordering a child seat in Taxifix, a supplement will be added for this.

Surcharges may be claimed to cover expenses for toll passes not covered by Section 10 , first paragraph of the Maximum Fare Regulations, ferry tickets and parking fees. Such expenses may also be claimed for access and driving without a passenger back to the bus stop.

When driving several customers to different addresses, the last departing customer is responsible for payment. Everyone must be made aware of this before the first customer gets off.

The driver is obliged to provide a receipt for all services performed, and all amounts must be registered in the taximeter. This can either be done by the driver printing out a paper receipt in the car, or by you receiving an electronic receipt.

 

§ Section 8 Baggage and similar

The taxi driver is obliged to place luggage in the taxi. If you want special services such as a child seat, allergy car, space for a wheelchair or other extras such as those mentioned under "maximum price", these cannot be booked online. Please call us to book this.

The taxi driver is obliged, to the extent that space permits, to take along all normal luggage such as suitcases, prams, wheelchairs, etc.

The taxi driver is not obliged to take luggage which, due to its size or nature, could damage the taxi, or which, for traffic reasons, it is irresponsible to take in the taxi driver's opinion.

 

§ 9 Lost property

Items left in the taxi will be delivered to the police lost property office the next business day. TT is not responsible for lost property in cars.

 

§ Section 10 Responsibility

Injury to person

The taxi driver's or TT's liability for personal injuries during transportation is regulated in more detail in the Automobile Liability Act.

Damage to luggage and other goods

If hand luggage or items brought by the customer are lost in whole or in part, or if such items are damaged during the journey and the damage or loss is due to errors or negligence on the part of the taxi driver, the liability of the taxi driver/TT will be assessed by TT's management in each case. The Customer shall contact TT's management without undue delay in the event of such incidents.

Delay - (only applicable for pre-booked taxis)

The customer has a duty to calculate sufficient additional time for communicating transport and is responsible for limiting any financial losses. Tromsø Taxi AS's guidelines for communicating transportation follow Avinor's guidelines to check in at least one hour before flight departure. This means that you must book a taxi at a time that allows you to be at the airport at least one hour before flight departure, if you have not done this, Tromsø Taxi AS is not liable for compensation if you are unfortunate enough to miss your flight. These guidelines also apply to bookings for speedboats, buses and other means of transportation with a departure time.

The Customer's possible claim for compensation in the event of delays lapses if the delay is due to circumstances beyond TT's/taxi driver's control, such as unusually heavy traffic, traffic accidents or difficult driving conditions caused by weather conditions.

TT/Taxi Driver is not liable for consequential damages or third party damages in the event of delays, e.g. the customer's costs related to communicating transport.

Customer responsibility

The customer is obliged to compensate for damage caused to the taxi, the taxi driver or TT.

 

§ Section 11 Rules for disputes

In the event of a dispute between the customer and the taxi driver that cannot be resolved between the parties, the customer may refer the matter to TT's administration. If no agreement is reached, the customer has the right to refer the matter to the Consumer Council.

 

§ Section 12 Complaints, deadlines and limitation period

Anyone wishing to claim compensation for loss must notify TT in writing without undue delay. Claims for compensation under these terms and conditions of carriage lapse in their entirety after 6 months unless other deadlines are to be applied pursuant to mandatory law.

 

§ Section 13 Disclosure

The terms and conditions of carriage, together with the applicable tariff regulations, must be presented to the customer on request.